Coordinated launch of the online « Guichet » and e-Banking solutions secured by LuxTrust
In line with the general development of electronic transactions, and to better respond to the needs of the users, the Government of Luxembourg has launched, on the 17th of November, www.guichet.lu, a new Internet portal which enriches its Internet service offerings.
The online « Guichet » does not aim to replace the traditional offices, but intends to diversify access to public services in a spirit of modernization and administrative reform, the challenge being to improve the value and quality of public services and to make the administrative tasks easier for citizens.
The creation of the « Guichet » emanates from a global and coherent concept whose purpose is to progressively cover the different administrative tasks in a single portal that gathers in one URL all the procedures, forms and information of the public administrations.
The portal includes an administrative guide to a huge number of life or business events, assembled by themes such as employment, family, education, housing, citizenship or transportation.
Each subject comprises information records that describe the context and exhaustively explain the related administrative tasks.
Beyond the informational aspect, www.guichet.lu is an interactive platform that allows citizens to complete their administrative tasks online, in a simple and transparent way.
The portal also intends to accompany the user along all his procedures through “electronic assistants�? which work as online civil servants. The electronic assistants are available to users who own a LuxTrust (www.luxtrust.lu) authentication certificate (Smartcard, Signing Stick, Token or SMS).
The LuxTrust certificates guarantee, indeed, highly secure and indisputable exchanges of information, as well as the respect of the privacy act thanks to an identification system and the electronic signature.
The launch of the portal is the result of the development of paperless exchanges between the government and the citizens, accomplished by the Ministry of Civil Service and Administrative Reform in collaboration with other different ministries.
Thanks to the commitment of all concerned actors, the governmental administrations have made important steps towards the carrying out of faster, more simple and more cost-effective relations with the users.
Planned for expansion, www.guichet.lu will enhance other administrative tasks and services, such as the online income tax declaration which will be launched in 2009. Shortly, the content of the business portal (http://www.entreprises.public.lu) will, as well, be integrated into the portal.
Together with the “Guichet�?, four banks (BCEE, Dexia, EPT and Fortis) have adopted the LuxTrust authentication system to reinforce the security of their respective Internet Banking offer. The clients of these banks will be contacted gradually by means of their Web Banking software and will be invited to acquire a digital certificate in order to be able to manage their accounts online.
Through tight cooperation between public partners and several financial institutions, a single LuxTrust certificate provides access to countless public and private applications or online services and makes the digital signature possible.
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